Understanding the store's exchange and returns policy is critical to ensuring you can shop with peace of mind. At our store, we are committed to customer satisfaction and make every effort to ensure that you receive quality products that meet your expectations.

However, if you need to make an exchange or return, please follow the guidelines below:

  • Deadline for exchange or return: You have up to 30 calendar days from the date you receive the product to request an exchange or return.

  • Damaged or Defective Products: If the product you received is damaged or defective, please contact us immediately so that we can arrange for an exchange or return of the product.

  • Regret or withdrawal: If you wish to exchange or return the product for reasons of regret or withdrawal, you have up to 7 calendar days from the date of receipt of the product to request the exchange or return.

  • Conditions for exchange or return: To exchange or return the product, it is necessary that the product is in perfect condition, with the original packaging and without signs of use.

  • Exchange or return process: To request the exchange or return of the product, please contact our customer service team via phone or email available on our website.

  • Refund: The refund will be made after receipt and analysis of the returned product. The refund amount will be the value of the returned product, not including shipping costs. The deadline for making the refund is up to 5 working days after the analysis of the returned product.

Our goal is to ensure your satisfaction and provide you with a smooth and reliable shopping experience. Please feel free to contact us if you have any questions or need more information.